DOES YOUR BRAND HAVE AN OPINION?
Updated: Feb 11, 2019
Less than three weeks ago, the United States Supreme Court ruled five to four that all Americans, regardless of gender or sexual orientation, have the right to marry. Immediately, brands joined the public in voicing their support for the vote through their social media feeds, illustrating that—once forbidden territory—marketers are stepping forward and publicly taking a stand on issues previously thought “too political.”
Consumer Connections Through Cause
With the rise of social media marketing, companies are attempting to be more human, hoping to relate to their consumers as they connect with them. Brands are creating roles as friends and peers, instead of large corporations with communication becoming more individualized and localized. These “personal“ connections are subsequently leading them to pipe up on issues that are relevant to their consumers: in this case products from JELL-O to Cheerios and Target to Uber, posted photos incorporating the rainbow flag into their products, receiving generally positive feedback from their social communities.
The Constant Search for Relevancy
Consumer-driven social media is dictated by the people. Constant updates are made to Facebook based on fan feedback and new apps are popping up to fill voids in the social sphere, which will only grow. And as those budgets increase, companies must be ready to add a relevant opinion to the conversation on issues that don’t directly involve their products and that extend beyond what is happening in the headlines.
It is important for brand owners to start planning now and thinking beyond the basic values of their marketing identity. By developing guidelines for their social and political stances, they will set up more opportunities to engage and ensure that they can join the conversation quickly and connect further with their fan base.